GOT QUESTIONS? FIND ANSWERS BELOW

What are your customer service hours?

Customer service hours are 10 am - 4 pm EST Monday - Friday.
We strive to respond to all questions/concerns within 72 hours.

Why should I sign up for the emails?

All Ancestral Wishes items are handmade and most are original pieces. With emails, you are able to find out what's new at Ancestral Wishes as well as find out about future promotions first. New items are introduced to subscribers via email before they are released to the public. 

Before You Order

What Forms of Payment do you accept?

All acceptable forms of payment are listed at the bottom of the website. All products are priced in USD. 

How do I know if my order has been placed?

You will receive an order confirmation notice to the email address you provided along with a receipt. Be sure to check your spam folder as well for an order confirmation. Also, please make sure you enter your correct email address. Any misspelling can affect whether you receive an email confirmation.

What if I change my mind before/after my order is shipped? 

Because all items are made to order ALL SALES ARE FINAL.

I've just placed my order, can I change it?

Not at this time. If you placed an order and would like to add an item, you will have to place another order.

Can I use more than one discount code on my order?

Only one coupon code per purchase when a discount code is available.

What happens if I forget to use a discount code?

Oh no!! So sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.

Why won't my discount code work?

Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Please look at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.